Ask a customer to contact their bank or update their payment details with a new card.Īn error occurred while processing the card. For the recurring or scheduled transaction, make sure that the card wasn’t incorrectly flagged as fraudulent. When the code occurred for a one-time transaction, don’t run the card again and don’t provide any more goods or services to the cardholder. Ask the customer for a separate card to complete the transaction or ask them to contact the bank for more details. The issuing bank is unwilling to accept the transaction. Ask the customer for using a separate card or contact their bank to resolve the issue. The transaction is declined by the issuing bank that requested for retaining the card as it could be reported as lost or stolen.
This error indicates that the entered details are incorrect or your merchant facility is non-functional. You can suggest a cardholder to use a separate card or try again after resolving the issue with their bank. The transaction is refused by the issuer, so the cardholder should contact the issuing bank to clarify the situation. The transaction is approved and completed successfully.
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